The Rail Ombudsman is an independent, not-for-profit organisation. They offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry.
"Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. We also support the rail industry to raise standards."
Cycling event at Shenfield Station and survey
There was a cycling engagement event taking place outside Shenfield railway station on Wed 28 Nov 2018 This was a joint event between Cycle Brentwood and MTR Crossrail/TfL Rail.
The aim of the event was to encourage cycling in the area, publicise the work of Cycle Brentwood and help cyclists with anything they may need to keep riding.
There is a Cycle Brentwood survey at: https://www.surveymonkey.co.uk/r/cyclebrentwood01
Funding for Platform 4 access
Brentwood Access Group has been campaigning for over three years for access to platform 4 from the Brentwood Station booking office. Network Rail had claimed that a culvert had prevented the installation of a lift.
However, they did admit that with additional funding, a lift could be provided. The Brentwood Access Group had pointed out that all stations on the Elizabeth line were having major upgrades but Brentwood was being treated as second class.
The Brentwood Access Group together with the Brentwood MP, Alex Burghart and with the backing of Brentwood Bus and Rail Users Association has applied for funding for these essential works.