For information during the coronavirus outbreak
see the Newsletter page

For timetables and other rail information see the train information page

Sunday cancellations

Trains will not be running between Liverpool Street and Shenfield on the following dates: 18th October, 25th October, 1st November, 15th November and 22nd November. On 8th November journey times will be increased on the Greater Anglia trains from Liverpool Street to Shenfield due to shared lines with TfL.
See the train information page for links to Greater Anglia and TfL

From Greater Anglia:

Dear all
Here’s the latest update from Greater Anglia, with updates on performance, the visit of the Rail Minister to Greater Anglia this week, work with the Carbon Trust to make rail travel even more sustainable and the latest travel advice.
Overall performance has been generally very good again with punctuality of over 93% for the last week, another excellent result. However, a tree falling onto overhead lines on the West Anglia route caused significant disruption yesterday and the gale force winds today have brought down trees in a number of places, causing significant disruption on the Norwich to Sheringham line in particular. Thanks to our colleagues and those at Network Rail for dealing with these incidents and minimising their adverse impact as far as possible.
Welcoming the Rail Minister
We were pleased to host Rail Minister Chris Heaton Harris MP on Tuesday for a visit to Greater Anglia. We were able to show him all the extensive actions we are taking to keep trains and stations clean and safe; the work we are doing to encourage social distancing and the wearing of face coverings; the support from volunteers to remind customers about the need to wear face coverings; the benefits of the new trains; actions being taken to maintain the very high levels of performance of recent months and the great efforts of the Norwich station team which resulted in their Large Station of the Year Award. The Minister was really impressed with his visit and very complimentary about all the work being done both to provide a good service during these challenging times and to transform service standards with the new trains.
Making rail travel even greener
We also highlighted this week how travelling by rail is now even greener, after figures revealed that we reduced our total carbon emissions by 11% overall last year. The details resulted from our work with The Carbon Trust to more effectively quantify our environmental impact and understand our carbon emissions, as part of an aim to become an even greener and more sustainable train operator. Our progress meant that we prevented around 13,570 equivalent tonnes of carbon dioxide, a greenhouse gas that contributes to global climate change, being released into the atmosphere. This is enough to provide 2,297 homes with electricity for one year and it would take 224,000 tree seedlings growing for 10 years to remove this much CO2 from the atmosphere. The report also shows that in the last 12 months, we put 67% less waste into landfill and reduced hazardous waste by 50%. Rail is already recognised as being the most environmentally friendly form of transport apart from walking or cycling, but we’re determined to do all we can to minimise our carbon footprint and make even more positive progress.
Travelling with confidence
There were no changes to rail travel advice this week. We continue to welcome everyone making a journey by train. Customers can “travel with confidence”, reflecting all the steps we’re taking to provide an excellent service for passengers. As previously highlighted, these include the actions already being delivered in line with our safer travel pledge, which are focused on providing more services and capacity, additional cleaning, making it easier to keep your hands clean and providing information to help you travel safely.
Just a helpful reminder that it is mandatory for customers to wear a face covering when using public transport, in stations as well as on trains, to help reduce the spread of coronavirus. Children under the age of 11 and people with a disability or medical condition which means they cannot wear a face covering are exempt from wearing them. The vast majority of people are complying with the requirements, but the British Transport Police do have the power to impose fines for non-compliance – with those fines increased this week to £200, rising to a maximum of £6400 for repeated non-compliance, if necessary.
We continue to deliver our additional cleaning measures - including more train cleaners, new PacVac equipment for turnaround train cleaning during the day and special testing equipment to carry out random hygiene tests on trains (to help us raise standards even further) - as well as cleaning every single carriage with fogging guns (which disinfect all surfaces, including seats, arm rests, grab handles and windows) to supplement the extra cleaning already being implemented in these high contact areas. We’re also carrying out extra cleaning at stations, where the fogging guns come in handy for larger indoor areas, such as waiting rooms.
It’s still really important to observe social distancing. We have in place a wide range of measures to make it easier for customers to do so at stations and on trains - including floor markings, one-way systems, new signs and queuing systems.
And finally…..
We’ve announced details of work to extend platform 4 at Cambridge station by 40 metres to accommodate our new longer trains for the West Anglia route. The major £4 million project includes new public address speakers, CCTV cameras, new lighting and adjustments to signalling equipment, thereby enabling the full benefits of the new trains to be realised at this very busy and popular station.
We’ve also seen a couple of other great Community Rail Partnership (CRP) projects come to fruition. The Essex and South Suffolk CRP have published an excellent series of walks starting and ending at rail stations, whilst the Wherry Lines CRP has worked with the Broads Authority and Greater Anglia to install an impressive mural at Lowestoft welcoming passengers to Lowestoft and promoting The Broads.
walks leaflets
Following on from the deserved recognition for Norwich station at the National Rail Awards, the Rail Delivery Group (RDG) is holding a World Cup of Stations to showcase some of the superb stations across the UK network and encourage everyone to nominate their choice for their best or favourite station. It’s all taking place on Twitter, so if you want to nominate your chosen favourite, head along to the RDG Twitter feed (@RailDeliveryGrp) and tweet your station name with the hashtag #WorldCupofStations, saying why you think your station should make the final 48. You have until 4 October to submit your nomination. There’ll then be a voting stage for the final 48 to select the winner.
Thanks to colleagues across Greater Anglia for again delivering a very good service to our customers and communities across East Anglia, with valuable support from colleagues at Network Rail, Siemens, Stadler, Bombardier and our other rail industry partners.
Have a good weekend. Let’s hope these gales and torrential rain disappear !! We’ll be glad to see the back of them !!
Kind regards
Jonathan Denby
Head of Corporate Affairs
T: +44 (0) 7767 644267

Greater Anglia
11th Floor
One Stratford Place
Montfichet Road
E20 1EJ

Crossrail delayed until 2022

Elizabeth Line map
Crossrail's Elizabeth Line was due to be running in 2018.
The central section from Paddington to Abbey Wood is now projected to open in the first half of 2022. Trains now run between Shenfield and Liverpool Street, between Paddington and Reading and also from Paddington to Heathrow.
The delay has has been blamed on the Coronavirus epidemic but there are also said to be delays due to the complexity of the new signalling system.
These problems are impacting on the already strained finances of TfL.
Links: TfL

Reopening of entrance/exit to platform 4 and new help point

The level access entrance to platform 4 at Brentwood Rail Station is now open all day.
Members of BBARUA had noticed that the gate was closed and found that it was only open around the morning and evening rush hours.
BBARUA contacted Jim Hoare of the Brentwood Access Group who in turn contacted MTR who are responsible for running the station.
MTR reopened the gate on 23 July 2020.
A new help point has been installed between platforms 2 and 3.

TfL’s Brentwood Station Help Point U-turn

Transport for London has agreed to locate a help point on platform four at Brentwood station, reversing its earlier view that one on a footbridge at the top of a steep flight of steps was sufficient.
The Brentwood Bus and Rail Users’ Association has been campaigning for the help point to be reinstated on the Shenfield-bound platform for several months and had received a blank refusal until it wrote earlier this autumn to TfL Commissioner Mike Brown.
Now TfL is to install a temporary help point close to the barriers on platform four in the next few days, and has committed to providing a permanent one within the next three months. The temporary point will remain in place until then.
BBARUA Vice-Chair Cllr David Jobbins said: “This is great news for all rail travellers using Brentwood station but especially for those with mobility issues, or unable to tackle a flight of steps to the help point on the footbridge.
“Other platforms had a help point and it is unfortunate that platform four, which lacks a passenger lift to the footbridge and ticket office, was without one. Now users will be able to obtain information about services and summon assistance if they feel threatened or vulnerable. In particular, travellers with disabilities will be able to obtain help without having to make a lengthy trek to the booking hall via Station Parade and Kings Road.
“We know that the platform barrier is often not staffed in the evenings after the ticket office closes and TfL personnel cannot be everywhere on the station. But it is at night that travellers are rightly concerned that they may encounter issues, while people with disabilities are completely cut off from any way of seeking help because of the stairs.
“Welcome though this news from TfL is, the BBARUA will continue to campaign with Brentwood Access Group and others for a lift on platform four so that all passengers can reach the ticket office and other platforms without undue difficulty.”
Currently 97 stations are scheduled for projects to improve access and the Department for Transport said in April that these would be completed by March 2024. Brentwood was not on the list, despite originally being due to have a lift on platform four when lifts were installed on the other two platforms some years ago. In July the government announced a £20 million fund to improve stations for people with disabilities but it covers minor works and not projects such as the lift installation at Brentwood, which has proved more costly than anticipated.

Rail Ombudsman service

The Rail Ombudsman is an independent, not-for-profit organisation. They offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. "Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. We also support the rail industry to raise standards." Website:

Cycling event at Shenfield Station and survey

A cycling engagement event took place outside Shenfield railway station on Wed 28 Nov 2018 This was a joint event between Cycle Brentwood and MTR Crossrail/TfL Rail. The aim of the event was to encourage cycling in the area, publicise the work of Cycle Brentwood and help cyclists with anything they may need to keep riding. There is a Cycle Brentwood survey at:

Funding for Platform 4 access

Brentwood Access Group has been campaigning for over three years for access to platform 4 from the Brentwood Station booking office. Network Rail had claimed that a culvert had prevented the installation of a lift. However, they did admit that with additional funding, a lift could be provided. The Brentwood Access Group had pointed out that all stations on the Elizabeth line were having major upgrades but Brentwood was being treated as second class. The Brentwood Access Group together with the Brentwood MP, Alex Burghart and with the backing of Brentwood Bus and Rail Users Association has applied for funding for these essential works.