For information during the coronavirus outbreak and for timetables and other rail information see the train information page

Rail works and bus replacements May 2021

There will be a disruption of rail services due to track renewal works and there will be bus replacements between Liverpool Street and Shenfield on the following dates:
Saturday 1st - Monday 3rd May 2021
Saturday 8th & Sunday 9th May 2021
Current train timetables and information.

Station ticket office times cut

The Brentwood Station ticket office is now open Monday to Friday from 06:10 to 10:00 and from 15:00 to 19:00
Saturday from 08:00 to 16:00
Sunday 09:30 to 16:00
The BBARUA Rail Officer has written to TfL customer services objecting to the cut in services and TfL have agreed to a review by the management team after 17th May 2021.

From Greater Anglia (11th June 2021):

Dear all
Here’s the latest update from Greater Anglia (GA), with information on performance, additional intercity services, travel advice and other recent developments.
It’s been another very good week for performance across our network, with punctuality of 94.2%, keeping up the high standards of the last 15 months.
Additional intercity services
We will be increasing the frequency of the weekday intercity service between Norwich, Ipswich, Colchester and London from Monday 21 June in response to growing passenger numbers and customer feedback. An extra 12 services will be added to the weekday timetable, bringing the intercity service up to 77 per cent of the pre-pandemic timetable. The extra services being re-introduced are:
From Norwich to London Liverpool Street, serving the usual intermediate stations, departing at: 09.32, 10.30, 11.32, 14.30, 15.30 and 16.30
From London Liverpool Street to Norwich, serving the usual intermediate stations, departing at: 12.00, 13.00, 14.00, 17.00, 17.50 and 19.02
The reinstated services will also improve connections with rural services at Ipswich and Norwich. We will keep on monitoring services on a daily basis and adjust them in line with customer demand, passenger feedback and the prevailing guidance.
Travel advice
There have been no changes to general rail travel advice this week. Customers who are travelling by train can travel with confidence, knowing that we are taking all the appropriate steps to make their journey safe, clean and straight forward. Full details of the current coronavirus advice and guidance are available on the government website. An announcement about the position from 21 June is expected on Monday and we will provide details on of any changes relating to rail travel that result from it.
We remain fully focused on maintaining an excellent standard of service for everyone taking the train. Our actions are in line with our safer travel pledge, which includes providing appropriate services and capacity, additional cleaning, making it easier to keep your hands clean and providing information to help you travel safely.
There is still plenty of space on the vast majority of services but, as previously highlighted, at busier times we are encouraging customers to use the full capacity of the train, as the vast majority of services which might be busy in one or two carriages have more space further down the train. Some routes, especially at peak times, may also have convenient alternative services with more capacity available, either not long before or not long after the train you were originally planning. On our website we have our less busy trains tool, which lists services with fewer passengers ( If you can be flexible, you can then adjust your journey accordingly, if that works for you.
We continue to monitor to all services on a daily basis and review service frequency and capacity on the basis of the emerging trends, in line with the prevailing government guidance.
It remains mandatory for customers to wear a face covering when using public transport, in stations as well as on trains, to help reduce the spread of coronavirus. Children under the age of 11 and people with a disability, medical or other condition which means they cannot wear a face covering are exempt from wearing them (full details of exemptions are on the government website). The vast majority of people are complying with the requirements, but the British Transport Police do have the power to impose fines of £200 for non-compliance, rising to a maximum of £6400 for repeated non-compliance, if necessary. The government is also encouraging everyone to download the Covid-19 Test and Trace App as part of the wider efforts to prevent the spread of the virus and also encouraging everyone who is currently eligible to get their vaccinations.
We continue to deliver our additional cleaning measures - including more train cleaners, new PacVac equipment for turnaround train cleaning during the day and special testing equipment to carry out random hygiene tests on trains (to help us raise standards even further) - as well as cleaning every single carriage with fogging guns (which disinfect all surfaces, including seats, arm rests, grab handles and windows) to supplement the extra cleaning already being implemented in these high contact areas. We have also been carrying our random checks for coronavirus on our trains, with no traces found on any test to date, and extra cleaning at stations, where the fogging guns come in handy for larger indoor areas, such as waiting rooms.
It’s still really important to observe social distancing. We have in place a wide range of actions to make it easier for customers to do so at stations and on trains - including floor markings, one-way systems, signage and queuing systems.

Other developments
Other recent developments have included :
Maintenance at Crown Point Depot
We’ve commissioned some important new train maintenance equipment at our Crown Point depot in Norwich. The £8.7M bogie drop facility (picture above) helps us maintain our fleet of bi-mode trains, by enabling engineers to repair, remove and replace the underneath of train carriages, such as the wheelsets and underframe equipment. Rather than lifting trains up on jacks to work underneath them, a bogie drop keeps the train carriage at track level, and instead, the bogie – the undercarriage of the train to which the wheels are attached – is lowered away. The £8.7M upgrade is part of our £40M redevelopment of Crown Point depot, which began in 2018, to accommodate and optimise the impact of our fleet of new, longer trains.
Customers using Whittlesea rail station can now buy tickets and get 24/7 customer support thanks to the installation of an additional brand new ticket machine on the Peterborough-bound platform. In addition, customers can use the state-of-the-art “virtual ticket agent” machine to pick up tickets they’ve ordered online. If people have a query while using them, or are not sure what to do, they can press a button which will put them straight through to a real person who can help them buy tickets and find the best fares. These customer-focused machines, which are in place across the Greater Anglia network, enable passengers to connect - via an audio link – to one of 14 Greater Anglia ticket sellers who provide the contact centre service 24 hours a day, seven days a week. The installation of this facility is the latest upgrade in a multi-million pound regeneration of Fenland’s railway stations, delivered through Fenland District Council’s Railway Station Masterplans project, with a £9.5million package of funding from the Cambridgeshire & Peterborough Combined Authority, chaired by Mayor Dr Nik Johnson, and support from Greater Anglia. New platform waiting shelters have already been installed at Manea and Whittlesea stations through the Combined Authority funding and Section 106 contributions, along with an improved passenger footpath and lighting at Whittlesea. Manea station is also set to benefit from a new car park and at March the car park and buildings on platform 1 will be improved, with construction works beginning in July.
The Essex and South Suffolk Community Rail Partnership’s popular “Bucket and Spade Train” events are back for 2021. In a joint initiative with the ESSCRP, we will run three special trains on Tuesday 27 July, Tuesday 10 August and Tuesday 24 August which will take families from Colchester to a day of seaside fun at Walton-on-the-Naze. Return tickets are just £5 per adult and £3 per child (under-1s go free) – and every child receives a free bucket and spade. Tickets are only available online at Beach-goers are advised to book early as in the past the tickets have sold out well in advance. The special trains will be decked-out with a seaside theme and there will be lots of fun on board.
We provided a best practice presentation about our sustainability, biodiversity and station adoption initiatives for this week’s Community Rail Network “Promoting rail’s green credentials” seminar.
We highlighted the on-train cycle carriage facilities provided on our new trains as part of the Department for Transport’s “Cycle-rail Showcase” event”
We held our latest Integrated Transport Forum, working with local authorities, bus operators, cycle representatives and other organisations to help further improve coordination, station interchange and multi-modal travel arrangements in our region.
And finally…..
We were pleased to see independent endorsement on Twitter for our new trains this week from respected travel expert Mark Smith, better known as “the Man in Seat 61” who described our intercity trains as having a “Classy interior. Nice large windows and comfortable standard seats.” He was also impressed with our regional bi-mode trains and the level boarding facility that both they and the intercity trains offer. Separately, there was also praise for the level boarding provision from Helen Dolphin MBE, a member of DPTAC (the Disabled Persons Transport Advisory Committee), who on her first rail trip since lockdown was “amazed and delighted to find that there is now level access onto the train. No assistance required, I just rolled on and off.” Further examples of how our new trains are offering a genuine and marked improvement in the rail travel experience across our network.
Thanks again to colleagues across Greater Anglia for continuing to provide a very good service for our customers and communities across East Anglia, with valuable support from colleagues at Network Rail, Stadler, Alstom and our other rail industry partners.

Have a good weekend.

Kind regards


Jonathan Denby
Head of Corporate Affairs

T: +44 (0) 7767 644267

Greater Anglia
11th Floor
One Stratford Place
Montfichet Road
E20 1EJ

Current train timetables and information.

Crossrail delayed until 2022

Elizabeth Line map
Crossrail's Elizabeth Line was due to be running in 2018.
The central section from Paddington to Abbey Wood is now projected to open in the first half of 2022. Trains now run between Shenfield and Liverpool Street, between Paddington and Reading and also from Paddington to Heathrow.
The delay has has been blamed on the Coronavirus epidemic but there are also said to be delays due to the complexity of the new signalling system.
These problems are impacting on the already strained finances of TfL.
Links: TfL

Reopening of entrance/exit to platform 4 and new help point

The level access entrance to platform 4 at Brentwood Rail Station is now open all day.
Members of BBARUA had noticed that the gate was closed and found that it was only open around the morning and evening rush hours.
BBARUA contacted Jim Hoare of the Brentwood Access Group who in turn contacted MTR who are responsible for running the station.
MTR reopened the gate on 23 July 2020.
A new help point has been installed between platforms 2 and 3.

TfL’s Brentwood Station Help Point U-turn

Transport for London has agreed to locate a help point on platform four at Brentwood station, reversing its earlier view that one on a footbridge at the top of a steep flight of steps was sufficient.
The Brentwood Bus and Rail Users’ Association has been campaigning for the help point to be reinstated on the Shenfield-bound platform for several months and had received a blank refusal until it wrote earlier this autumn to TfL Commissioner Mike Brown.
Now TfL is to install a temporary help point close to the barriers on platform four in the next few days, and has committed to providing a permanent one within the next three months. The temporary point will remain in place until then.
BBARUA Vice-Chair Cllr David Jobbins said: “This is great news for all rail travellers using Brentwood station but especially for those with mobility issues, or unable to tackle a flight of steps to the help point on the footbridge.
“Other platforms had a help point and it is unfortunate that platform four, which lacks a passenger lift to the footbridge and ticket office, was without one. Now users will be able to obtain information about services and summon assistance if they feel threatened or vulnerable. In particular, travellers with disabilities will be able to obtain help without having to make a lengthy trek to the booking hall via Station Parade and Kings Road.
“We know that the platform barrier is often not staffed in the evenings after the ticket office closes and TfL personnel cannot be everywhere on the station. But it is at night that travellers are rightly concerned that they may encounter issues, while people with disabilities are completely cut off from any way of seeking help because of the stairs.
“Welcome though this news from TfL is, the BBARUA will continue to campaign with Brentwood Access Group and others for a lift on platform four so that all passengers can reach the ticket office and other platforms without undue difficulty.”
Currently 97 stations are scheduled for projects to improve access and the Department for Transport said in April that these would be completed by March 2024. Brentwood was not on the list, despite originally being due to have a lift on platform four when lifts were installed on the other two platforms some years ago. In July the government announced a £20 million fund to improve stations for people with disabilities but it covers minor works and not projects such as the lift installation at Brentwood, which has proved more costly than anticipated.

Rail Ombudsman service

The Rail Ombudsman is an independent, not-for-profit organisation. They offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. "Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. We also support the rail industry to raise standards." Website:

Cycling event at Shenfield Station and survey

A cycling engagement event took place outside Shenfield railway station on Wed 28 Nov 2018 This was a joint event between Cycle Brentwood and MTR Crossrail/TfL Rail. The aim of the event was to encourage cycling in the area, publicise the work of Cycle Brentwood and help cyclists with anything they may need to keep riding. There is a Cycle Brentwood survey at:

Funding for Platform 4 access

Brentwood Access Group has been campaigning for over three years for access to platform 4 from the Brentwood Station booking office. Network Rail had claimed that a culvert had prevented the installation of a lift. However, they did admit that with additional funding, a lift could be provided. The Brentwood Access Group had pointed out that all stations on the Elizabeth line were having major upgrades but Brentwood was being treated as second class. The Brentwood Access Group together with the Brentwood MP, Alex Burghart and with the backing of Brentwood Bus and Rail Users Association has applied for funding for these essential works.